Buyers call from the dock on a Sunday, not during office hours. When nobody picks up, the concierge answers instead of your voicemail. Give out its number and it takes calls directly too, like a receptionist who knows every boat you list. Every caller becomes a lead.
Two simple things. When a call to your office goes unanswered, it rings through to the concierge instead of your voicemail. And the concierge has its own phone line, so you can give that number out and let people reach it directly.
When nobody at the office picks up.
Nothing changes about how your office phone works — it rings, and your team answers it as usual. If nobody does, the call passes to the concierge instead of your voicemail, and the caller gets a real conversation instead of a beep.
When you want it answered straight away.
The concierge has its own phone number. Put it on a listing, an ad, or your after-hours sign, and whoever calls gets an answer on the first ring — no hold music, no ringing out — with the right broker notified straight after.
You do not have to pick one — it is the same concierge doing both, from day one. Your office number stays exactly as it is, and nothing changes about how your team takes calls.
Anyone can write that their AI sounds human and knows the inventory. So pick up your phone and find out. This is a working Voice Concierge answering a real brokerage's calls right now — the same one you'd get.
The call lands in the admin with audio you can replay.
Every word, plus a few lines telling you what it was about.
You become a contact, linked to the boat you asked about.
Specs, price, location — answered from your live inventory, never a script.
What's the draft on the Princess 62?
Four foot ten — and she's lying in Newport if you'd like to step aboard.
Offices, services, hours, your story — like someone who has worked your front desk for years.
Name, number, and what they're after — every call becomes a lead in YachtOne automatically.
Call about a listing and the broker who owns it gets an email with the details.
Every call attaches to the boat, deal, and broker it is about.
Recorded, transcribed, and summarised in your admin — skim any call in seconds.
Every other voice AI is a generic agent fed a static script. Ours reads your live inventory — every feed you run — and genuinely understands boats. Ask it an exact question about what you list, or an open-ended one about what to buy at all.
Exact answers, pulled live from every boat you list.
Do you still have that Grand Banks 42, and what's the engine hours on her?
We do — the 2019 Grand Banks 42 in Annapolis. Twin Volvos, just under 700 hours, freshly serviced. Want me to have Sarah set up a viewing?
Real advice that helps a buyer realize what they actually want.
What's the ideal boat to cruise from Tampa down to Key West?
That's mostly protected Gulf running with a few open stretches — you'll want a stable 40‑plus‑foot cruiser with shallow draft for the flats. A trawler or a downeast cruiser is perfect. As it happens, we have two that fit beautifully…
Not a snapshot uploaded once and left to go stale. It reads your inventory in real time, across every feed at once. Sell a boat this morning and it stops offering it this afternoon.
The Voice Concierge studies your inventory, offices, and services — so it answers like a member of your team.
Your office number stays exactly as it is. Calls nobody answers pass to the concierge instead of voicemail, and it gets its own number you can hand out. Most brokerages do both.
Callers get real answers, your brokers get notified leads — with the recording, transcript, and summary in your admin.
No. Your office number, your handsets, and the way your team answers calls all stay exactly as they are.
The concierge only ever gets a call in two situations: your phone rang, nobody picked up, and the call passed through instead of going to voicemail — or somebody dialled the concierge's own number because you gave it to them. It never jumps in front of your team.
Only where the call came from. A call that reached it because nobody at your office answered is the concierge acting as your voicemail. A call to its own number is the concierge acting as your receptionist, answering on the first ring.
It is the same concierge doing both, and you have both from day one.
Yes, the concierge gets its own number — and that is what makes the rest of it work, because your office number carries on ringing your team exactly as it does now.
If you have a spare number you would rather it used, we can usually take that one over instead, though moving a number between phone providers is a transfer that takes a few days rather than something we can switch on the same afternoon.
A voicemail records a message and hopes you call back — and plenty of people never leave one at all. They hang up and ring the next brokerage.
The concierge has the conversation instead: it answers what the caller actually asked, whether that is the price, the specs, or where the boat is lying, takes their details, and sets up the next step.
Your caller gets their answer at the moment they wanted it rather than a day later, and you get a qualified lead in your CRM instead of a message to return.
Yes, always. Every greeting tells the caller they are speaking with an AI assistant and that the call may be recorded. It is built into the product and cannot be switched off.
Both, yes. You pick the voice from a shortlist of eight — male and female, American and British — and you can listen to a sample of each before you choose.
You also write the opening line yourself, so it greets your callers in your brokerage's own words rather than something generic.
Both are changed in your admin whenever you like, and they are live on the next call.
Anything about the boats you list — price, specs, location, availability — read live from your inventory rather than from a script, plus your offices, services, hours, and story. It also carries real general boat knowledge, so it can help a caller who does not yet know what they want.
It never invents a boat, a spec, or a price: if the answer is not in your data it says so and offers a broker follow-up.
The caller becomes a contact in YachtOne with their details and what they were after. If they called about a specific listing, the broker who owns it gets an email.
The call itself is recorded, transcribed, and summarised in your admin, linked to the boat, deal, and broker it relates to.
Yes. That part is set on your phone system rather than ours, so you decide when unanswered calls pass through: nights and weekends only, every time nobody picks up, or just when all your lines are busy. Your phone provider can change it whenever you like.
It can put the caller through to a number you give us, or take a full message — your choice.
One thing to know: if the calls are coming from your office line, message-taking is the right setting. Putting the caller back through to a line that passes unanswered calls to us would send them round in a circle.
No. The Voice Concierge is $150 a month and works alongside the website you already have, like our other add-ons.
750 minutes a month are included. If you go past that you can top up in packs — 250 minutes for $50, 500 for $100, or 1,000 for $200.
We've built the only platform designed specifically for how yacht sales actually happen. From the moment a visitor lands on your site—they never leave your ecosystem.
